Privacy Policy
Last Updated: January 15, 2026
Our Commitment to Privacy
Siam Estates respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data you provide when using our property consultation services or visiting our website.
We handle your information with care and in accordance with applicable Thai data protection laws. If you have questions about our privacy practices, please contact us at [email protected].
Information We Collect
Personal Information You Provide
When you use our consultation services, we may collect the following information:
- Name and contact details (email address, phone number)
- Property preferences and search criteria
- Budget parameters and timeline
- Current residential location if relocating
- Communication preferences
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website address
- Cookie data (see our Cookie Policy)
How We Use Your Information
We use collected information for the following purposes:
Service Delivery
Matching you with suitable properties, coordinating viewings, facilitating communication with property owners, and providing consultation services you've requested.
Communication
Responding to inquiries, providing updates about your property search, sharing relevant property information, and offering customer support.
Service Improvement
Understanding how our services are used, identifying areas for enhancement, and developing new consultation offerings.
Legal Compliance
Meeting legal requirements, responding to lawful requests from authorities, and protecting our rights and those of our clients.
How We Protect Your Data
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
- Encrypted data transmission using SSL technology
- Secure servers with access controls
- Regular security assessments
- Employee training on data protection practices
- Limited access to personal information on a need-to-know basis
Information Sharing
We do not sell your personal information to third parties. We may share your information in the following circumstances:
With Property Owners
When coordinating property viewings or lease negotiations, we share relevant contact information with property owners or their representatives. We share only what's necessary for the specific transaction.
With Service Providers
We may engage trusted third-party service providers to support our operations (such as email service providers or website hosting). These providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose information when required by law, court order, or governmental request, or when necessary to protect our legal rights or the safety of individuals.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Active consultation data: Duration of service engagement plus two years
- Completed consultation records: Five years from service completion
- Website usage data: Typically retained for 12-24 months
- Legal or accounting records: As required by Thai law (typically 7 years)
Your Rights
Under Thai data protection law, you have the following rights regarding your personal information:
Right to Access
Request confirmation of what personal data we hold about you and obtain a copy of that information.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data when it's no longer necessary for the purposes collected or if you withdraw consent.
Right to Data Portability
Receive your personal data in a structured, commonly used format and transmit it to another service provider.
Right to Object
Object to processing of your personal data for direct marketing purposes or other specific circumstances.
Right to Withdraw Consent
Withdraw your consent for data processing where we rely on consent as the legal basis.
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. Cookies are small text files stored on your device when you visit our website.
For detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookie Policy.
Children's Privacy
Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from someone under 18, please contact us immediately so we can delete it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Siam Estates
88 Sukhumvit Road, Soi 24
Klongtoey, Bangkok 10110
Thailand
Email: [email protected]
Phone: +66 2 391 7842